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FAQ

Frequently Asked Questions

 

 

Tutors Click Here.

 

 

 

Student Questions

 

Tutor Performance

 

Scheduling

 

Payment

 

 

Student Answers

 

What is Austin Tutors?

Austin Tutors is a team of elite, private tutors that have been handpicked by our staff to serve the thousands of college and high school students that live in the Austin, Texas, area.  All of our tutors are highly qualified to teach the courses they list in their profiles.  We are proud to have many tutors with master's and doctoral degrees; browse our tutors and see for yourself!

 

We are currently making some changes, so many of our tutors are not listed because they have not been transferred over to the new server and signed our new contract.

 

How can I rate my tutor?

After scheduling an appointment with one of our tutors, you will be eligible to review your tutor.  The day after your appointment you will be sent an email with instructions on how to rate your tutor.

 

How can I schedule an appointment with a tutor?

Use our Find a Tutor page to browse through our tutors' profiles.  When you find a tutor that you like, click on a calendar day that is color-coded as available.  This link will direct you to our scheduling system where all appointments must be made.

 

I'd like an appointment that lasts longer than one hour, is that possible?

Yes.  To book an appointment for more than an hour, feel free to schedule back-to-back, hourly sessions.

 

I don't have a login and password for the scheduling system. What do I do?

After you've used our scheduling system to select a course, tutor, date, and time, you will be prompted to create your student account.  This is where you will create your login and password to use to scheduler future appointments.

 

Who and when do I pay for my tutoring session?

You are responsible for paying your tutor at the time of your tutoring session in cash.  However, if you'd like to make other arrangements, talk to your tutor about it.  If you and your tutor agree on another payment method, that is acceptable.

 

How much does a tutoring session cost?

Tutoring prices vary between our different tutors.  Our tutors set their own hourly wages.  To find out how much a specific tutor charges per hour, check his or her profile.  You can find a tutor's profile by using our Find a Tutor page.

 

 

 

 

 

 

Tutor Answers

 

 

How do I upload a personal photograph?

Unfortunately, our website does not yet support the uploading of photographs, but when you are creating or updating your personal profile, you have the option of including the URL of a personal photograph.  This means that if you have a picture of yourself somewhere already on the internet then you can include it in your personal profile.  Simply locate the photograph online, and right click the image. From the menu that pops up choose "Properties" and then highlight the web address (http://...).  Copy this address by pressing Ctrl-C.  Paste this into the Picture URL field when editing your profile, and your picture should show up in your public personal profile.

 

The photo will not be automatically resized, so make sure to select a picture that has reasonable dimensions such as a facebook photo.

 

My picture is the wrong size, what can I do?

There are many photo editing websites that make it very easy to resize your photo while maintaining its proportions.  Try http://resizr.lord-lance.com/.  Of course, now you will have to upload the resized photo to the internet and put its new URL into your profile.

 

When will I get paid?

You are responsible for collecting your hourly wage from your student at the time of your appointment.  Students are required to pay in cash at the time of their appointment with you unless you and your student agree on other arrangements.

 

When and how much will I be billed?

You will be sent a PayPal invoice via email on the first of each month.  You will be charged 25% of your earnings through us for the prior month.  Late fees are described in our Terms and Conditions.

 

How do I pay Austin Tutors?

The PayPal invoice you will receive at the first of each month is payable with all major credit cards, an online check, or through a PayPal account.

 

How will I know when a student schedules an appointment with me?

You will receive an appointment notification as soon as a student books an appointment with you.  This notification will be sent to the email that you provided when you accepted our terms and conditions.  This is the same email address that is listed in your personal profile.

 

How do I make a weekly or other recurring appointment with a student?

Only your student can create appointments with you, but it is easy for them to schedule multiple sessions with our scheduling system.

 

How does the rating system work?

Students who have had you as a tutor are eligible to take a standard feedback quiz about you and leave comments.  Your average feedback quiz score and student comments will be viewable by anyone who visits this website.

 

In the tutor results page (the page that is displayed when a tutor search is made from the "Find a Tutor" page), tutors will be ranked based on their average feedback scores.  The highest rated tutors for a given topic will be listed at the top.

 

How can I get students to review me?

Your students will be asked to leave reviews for you after each appointment.  After an appointment, a student may login on our home page, and follow a link to complete a review of you.

 

Try encouraging your students to review you, since the process is optional on their part.

 

How do you keep people from creating fraudulent reviews?

Our reviews system allows only an existing student who has had an appointment with us in the recent past to login and access the review form.

 

 

 

 

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